Custom promo has one rule: nothing prints until you've seen it. Here's the whole path from browsing to a box on your doorstep.

1. Build a quote

Every product page shows the price at each quantity break, plus any add-on for options like a second print location. Pick quantities and options and add items to your quote. The estimate updates as you go, so there are no surprises later.

2. Send your art

Attach your logo when you send the request. Vector files (AI, EPS, PDF, SVG) give the cleanest result on small items like lighters and papers. If you only have a PNG or JPG, send it anyway; small cleanups are free and we'll tell you up front if something needs redrawing.

3. Approve the mockup

You get up to two free virtual proofs showing your art on the product, with print colors and placement. Once you approve, we send an invoice with a secure card or ACH link. Production starts when the invoice is paid.

4. Production and shipping

Rapid Run items are stocked and decorated on a short line: about 10 business days from mockup approval. Items that are backordered run about 30 days. Everything ships from our warehouse in Farmingdale, NY. Lighters are hazmat and travel ground only, which adds a flat per-order surcharge.

Reorders

Same art, no setup fee. Tell us the previous reference number and we'll pull the file.

Rush

If you have a date we can't hit on the standard line, say so in the notes. Simple jobs (one color, one location, stock ink) can often move faster for a rush fee. Pantone matching and multi-location prints don't rush well.